1. Prestige Chauffeur Co. will endeavor to ensure vehicle(s) arrive at the time and location requested, promptly.

2. The Driver will travel by the most appropriate route on the day, unless instructed otherwise by the Client or Management, in which case charges may apply.

3. Unless specified at the time of booking, we may not automatically be able to accommodate additional pick-ups or drop-offs for any journey, although every effort will be made to meet such requirement.

4.  We reserve the right to refuse entry to our vehicles to anyone who appears to be heavily under the influence of alcohol or drugs and/or whose behavior poses a threat to the safety of the driver, the vehicle or other passengers within the vehicle. We further reserve the right to terminate any journey due to improper or violent behavior by any passenger.

5.  If special cleaning of any vehicle is required because it has been left in an unreasonable state by a passenger/client, we reserve the right to charge a cleaning cost to that passenger/client, cost is determined upon examination of damage.

6.  We reserve the right to substitute any vehicle or chauffeur driver.

7.  Cancellations made within 72 hours of booked service will receive a credit in the amount of the rate minus  a $129 processing fee.

8.  If a booking is cancelled within 1 hour of the requested pick-up time we reserve the right to make full charge for the journey. If the pick-up location necessities the car being dispatched more than an hour before the pick-up time we again reserve the right to make full charge for the journey.

9.  If the passenger does not appear or contact our driver at the booked time and the designated pick-up point, we reserve the right to make full charge for the journey.

10.  Our bookings cancellation policy reflects the availability of the vehicles in our fleet. Upon acceptance of your booking we reserve the availability of the vehicle for you and subsequently refuse all other bookings for that vehicle at that time and on that date.

11.  Bookings with pick up times between 12:00 am and 04:59 am will be subject to an “unsocial hours” surcharge. This will also apply to bookings carried out on Christmas Day, Boxing Day, New Year’s Eve from 8pm and all-day New Year’s Day.

12.  To avoid a change fee, late cancellation fee, or no-show fee, the reservation(s) must be changed or cancelled in accordance with the cancellation policy noted in your email confirmation. You may either call 1-800-607-7306 or cancel the reservation at www.prestigechauffeurco.com.